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Wednesday, October 9 • 9:00am - 9:50am
PRO WORKSHOP (AI): Building Enterprise Chatbots Using Open-Source Technologies

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Building enterprise conversational bots pose unique challenges, including custom domain-specific NLU models, complexity in enterprise dialog logic, integration of bot analytics to larger enterprise analytics data-lakes, and security. In this talk, we will discuss lessons learned in building an enterprise conversational bot for the insurance domain that address these issues, specifically why we built our platform using open-source components instead of leveraging 3rd party bot platforms.

AI DevWorld 2019 Speakers
avatar for Saurav Chatterjee

Saurav Chatterjee

Sr Director and Head of Conversational AI, Asurion
Saurav leads Asurion Labs, where he is leading efforts in conversational AI technologies. Prior to his time at Asurion, he was Chief Architect for Visa Inc., developing their first direct-to-consumer product called Visa Checkout. He was also Chief Architect at Orative Corp., which... Read More →


Wednesday October 9, 2019 9:00am - 9:50am PDT
AI DevWorld -- Workshop Stage 2